Flux Agents — hero interface

Flux Agents

Logistics agent product

Flux Logistics is a small but growing company offering alternative door-to-door shipping from the U.S. to Ghana. The work focused on helping field agents plan pickups and commitments with less cognitive load and fewer coordination mistakes.

Responsibilities

UX Research

UI Design

Iterative Prototyping

Tools

Figma

Miro

Lighthouse

Teams

3 UX Designers

2 Engineers

1 Product Manager

Platforms

Web · Mobile

Jan 2026

The Challenge

The core issue wasn't digitizing pickups it was supporting high stakes decisions with incomplete context. Agents were committing to routes while juggling WhatsApp threads, phone calls, and mental maps of distance, capacity, and timing leading to avoidable conflicts and coordination churn.

Findings

Decision overload

Agents accepted routes without a reliable view of distance, time windows, and conflicts.

Capacity blindness

No quick way to see workload across the day, causing missed or overbooked commitments.

Communication gap

Updates were reactive; missed calls and unclear ownership reduced trust with customers.

Constraints

The solution had to be low-friction, fast on mobile, and usable with minimal training.

Goals

  • Reduce cognitive load at the moment of decision.

  • Help agents assess feasibility without relying on memory.

  • Improve coordination and transparency from agents.

The Work Behind the Work

Finding the right scheduling experience

We tested three approaches. A form front-loaded agents had to work through it. An inline layout which fragmented the flow. The card layout worked best: : it presents pickup times based on what agents already have scheduled, so they can review and confirm in one pass.

SCHEDULING FORM. Full scheduling form wireframe: Schedule pickup modal with pickup date, time window, notes, and save schedule.
PICKUP WINDOW CARDS. Pickup window cards wireframe: modal with selectable windows, confirm and claim. Shipped after testing.
INLINE SCHEDULING. Inline scheduling wireframe: edit-in-place panel with date and window fields, apply and cancel.

Claiming shipments without the mental gymnastics

Three layouts. The grouped table is what stuck. Related shipments sit together, with a toggle between date and zone views so agents can decide what to claim next without scanning a flat list or juggling a split view. Faster decisions, more confident picks.

SHIPMENTS FILTERS. New Shipment Queue wireframe with plan-your-shipments filters and claim rows.
ROUTE PREVIEW COLUMN. New Shipment Queue with table and route preview column.
GROUPED by DATE & PICKUP ZONES. Grouped shipment queue wireframe: toggle between assigned date and pickup zones. Shipped after testing.

Built for every agent, on every device

Accessibility wasn't a checklist item, it was a design constraint from the start. Every iteration was tested against WCAG 2.1 AA standards, with keyboard navigation, focus indicators, and screen reader labels baked into the core agent flows.

Accessibility iteration — focus indicators in agent flows

Visible focus rings and states so agents always know where they are in the flow — especially in bright or low-contrast field conditions.

The Finished Product

All the context. Right where you need it.

Agents get everything in one place address, package details, and shipment information without jumping between screens or hunting for context.

Shipments that fit together.

Rather than leaving agents to manually piece together compatible pickups, the system suggests groupings upfront surfacing route feasibility and conflicts before anything gets committed. Agents spend less time second-guessing and fewer runs end in scheduling collisions.

Every claimed shipment, in order.

Every claimed shipment, organized by what matters most. Deadlines, package types, read status, and expedited flags surface upfront so agents always know what to take, what to defer, and why.

Claim flow — motion and layout in the product

No juggling time windows. Agents see what fits, claim it, and get moving.

Pickup flow — motion and layout in the product

Fast status updates keep customers and ops aligned, reducing “where is it?” follow-ups and missed handoffs.

Your day, before it gets away from you.

Shipment activity, performance metrics, payments, and earnings all in one view. Agents know exactly where they stand, at any point in the day.

Impact

Outcomes that moved operations

30%

Reduction in daily route planning time per agent

34%

Increase in shipments handled per agent

60%

Reduction in missed or double-booked pickups

40%

Reduction in pickup cancellations

90%

Of cases required zero manual planning

70%

Reduction in time spent clarifying assignments

Accessibility

WCAG 2.1 AA

Quality bar

Keyboard & screen reader checks